Frequently Asked Questions

You can order certificates for births, deaths and marriages which were registered in Scotland from 1855 to the present date, and civil partnerships which were registered in Scotland from 2004 to the present date.

Certificates may not be available if the event was registered outwith Clackmannanshire within the current year.

No, you can order any birth, death, marriage, or civil partnership certificate as long as you are able to provide all the mandatory details required on the online application form.

When you apply online, you need to provide:

  • Your full name and address
  • A contact email address and telephone number
  • Valid credit/debit card information
  • Details of the event you are applying for: birth, death, marriage or civil partnership

We aim to dispatch your certificate within 3 working days of receiving your order.

You can select the method of delivery from the following options:

Royal Mail Delivery Options Cost
Royal Mail First Class Delivery +£0.70
Royal Mail Signed For +£2.10
Royal Mail Domestic Special Delivery +£6.70
Royal Mail International Standard Delivery +£1.40

Orders from overseas customers are sent by Royal Mail International Standard Delivery.

Please contact our office as soon as possible if you have arranged for a courier service to collect your certificate.

Our Priority Service costs £10.00. If your certificate is ordered before 1 pm on a working day it will be dispatched the same day.

If your certificate is ordered after 1 pm on a working day, at weekends or during public holidays it will be dispatched on the next working day.

Please allow up to 5 working days from the date we post your order before you contact us if you stay in the UK or 10 working days if you live overseas. If you still haven't received your certificate after this time, pleaseĀ contact usĀ to enquire about your order.

Yes, you can order a certificate by contacting our office in person or by telephone:
Registration Office
Speirs Centre
Primrose Place
Alloa
FK10 1AD

Tel: +44 (0)1259 452197
Email: certificates@clacks.gov.uk

You can use the following card types:
Visa, Visa Debit, Visa Electron, Mastercard, Mastercard Debit

Clackmannanshire Council

A receipt will be displayed on screen after you have successfully submitted your payment card details. Please print this receipt for your records, if required.

If you provide an email address, we will also send you a copy of the receipt by email.

Please quote your reference transaction number if you need to contact us about your payment.

We use the latest technology to ensure that your payment card and personal details are protected and secure. Your credit card number is not stored by us at any stage in the payment process.

The payment services used by Clackmannanshire Council, on behalf of Scottish Certificates.org.uk, are provided by Secure Trading and the Bank of Scotland, both major companies and leaders in the field of internet payment services.

We will provide a full refund if your application is unsuccessful. A refund will be made directly to the credit or debit card that you paid by. An email will be sent confirming the reason that you are being refunded.

Some foreign governments ask for documents to be legalised by an Apostille. If you require your certificate to have an Apostille added please contact The Legalisation Office, Foreign and Commonwealth Office

If you have any other enquiry not covered here, please contact us and we will endeavour to assist.